Zoetis India GCC Powers Global Animal Health Innovation from Hyderabad, India

In a strategic move that has extensive learnings for competing AH Companies – Zoetis had set up a Global Capability Centre in Hyderabd, India – and is now leveraging the extensive IT Capabilities of its Indian team to speed up global projects.

The Zoetis India Capability Center (ZICC) in Hyderabad is emerging as a key technology and innovation hub for the world’s largest animal health company, supporting global operations through digital engineering, artificial intelligence (AI), cloud technologies and advanced data analytics.

According to a recent feature published by ET GCC World, the Hyderabad-based centre has become an integral part of Zoetis’ global technology strategy, helping develop digital platforms that support research, manufacturing, commercial operations and supply chain functions across more than 100 countries.

A Strategic Hub for Global Operations

Unlike traditional back-office support centres, Zoetis’ India Capability Center contributes to high-value technology development. Its teams work across multiple areas, including:

• Software engineering
• Enterprise applications
• Cloud computing
• Data engineering
• Cybersecurity
• Automation
• Digital product development and Advanced analytics

These capabilities help improve operational efficiency, strengthen decision-making and accelerate innovation across Zoetis’ worldwide business.

Supporting the Future of Animal Healthcare

Animal healthcare is becoming increasingly digital. Veterinarians, livestock producers and pet owners now rely on connected technologies, predictive analytics and digital tools to improve disease management, productivity and animal welfare.

Zoetis is investing heavily in these technologies, with AI and data science becoming central to drug discovery, diagnostics and livestock management.

The company’s India centre supports this transformation by building scalable digital platforms and AI-powered solutions that can be deployed across global markets.

Hyderabad’s Growing Role

Zoetis announced the expansion of its Hyderabad Global Capability Center in 2024, with plans to significantly increase its technology workforce and strengthen capabilities in artificial intelligence, machine learning and digital engineering.

The expansion reflects Hyderabad’s growing importance as a destination for life sciences and technology Global Capability Centres (GCCs), offering access to highly skilled engineering talent and a mature innovation ecosystem.

Why the India GCC Matters to Zoetis

For Zoetis, the India Capability Center is more than a technology support office—it is becoming an innovation engine that helps deliver new digital capabilities faster and at global scale. The centre contributes to technologies supporting:

• Veterinary diagnostics
• Livestock health management
• Enterprise digital platforms
• Manufacturing systems
• Supply chain optimisation
• Commercial operations
• Data-driven business intelligence

Zoetis says the centre combines India’s technology expertise with the company’s global animal health knowledge to develop intelligent, connected solutions for veterinarians, farmers and pet owners worldwide.

Strengthening Zoetis’ Competitive Advantage

The global animal health industry is increasingly adopting digital technologies to improve disease surveillance, precision livestock farming, diagnostic accuracy and operational efficiency.

By expanding its technology capabilities in India, Zoetis can accelerate software development, modernise enterprise systems and support AI-driven decision-making across its worldwide operations.

This strategy aligns with the company’s broader digital transformation programme, which includes greater use of AI, advanced analytics and cloud-based platforms throughout its business.

Positive Signal for India’s Animal Health Ecosystem

The continued growth of Zoetis’ India Capability Center also highlights India’s rising role in global animal health innovation.

Beyond pharmaceuticals and vaccines, multinational animal health companies are increasingly investing in digital technologies, engineering and data science capabilities in India to support global operations.

Industry experts believe such investments will help strengthen India’s position as a global hub for veterinary technology, digital health platforms and AI-enabled livestock solutions.

Looking Ahead

As animal healthcare becomes more technology-driven, Global Capability Centres are expected to play an increasingly important role in product development and digital transformation.

For Zoetis, the Hyderabad centre represents a strategic investment that extends well beyond cost efficiency. It supports innovation across software engineering, AI, analytics and enterprise technology, helping the company deliver smarter solutions for veterinarians, livestock producers and pet owners around the world.